Shipping and Return Policy

Shipping

All orders over $100 receive free ground shipping.  All orders allow you to select the shipping method, and will display your cost, during checkout (before you confirm the order).

International Shipping

Some of our products are not available for international sale due to manufacturer restrictions.  Please contact us about a boutique product you are interested in, as we may be able to ship that particular product.

Returns

We are firm believers that nothing compares to playing an instrument before purchasing, and we strongly encourage you to visit your local, independent boutique dealer to do just that. However, we also know the nature of the finely crafted gear market and understand that availability can be limited, if not non-existent in some areas, and that you sometimes need the instrument before a months-long build is completed. If you wish to purchase from us online, we encourage you to contact a member of our team so we can ensure the instrument you will receive will be fitting for the tonal direction you are traveling.

If you are not satisfied with your purchase, you may return an item per the instructions below.
Whole Tone Guitars’ Site is intended to be used for instrument purchases, not demos. Returns due to subjective judgment of product performance, such as “feel,” tone or aesthetics, are discouraged.  There are actual, real costs involved with sending money and instruments back and forth. Whole Tone Guitars’ policy reflects this position, and YOU WILL INCUR FEES, DETAILED BELOW, IF YOU ARE ELLIGIBLE TO RETURN AN ITEM.

All orders are shipped ‘signature required.’  In order to be eligible for a return, send an email to [email protected], indicating the intention to return the item, within 48 hours of you, or the individual who took delivery, signing for the delivered item. After forty-eight (48) hours from initial delivery, if we have not received the email as described above all sales are considered final. In order to accept the return, we must receive an additional email, indicating the tracking number of the return, within 96 hours of you receiving the item. Return shipping MUST be insured for an amount no less than the total purchase price of the instrument(s) involved. NO return labels will be provided. The entire cost of return shipping and insurance is the customers’ responsibility and will be paid directly by the customer to the shipping company they choose for the return.

Return Fees

Considerable expenses, costs, fees and risks are involved in the return process, including, but not limited to, credit card processor reversal fees, shipping and insurance cost of the delivery to the customer, inventory and website maintenance, possibility of damage and related labor, both foreseen and unforeseen, relating to the specifics of each situation. If your return meets the conditions contained herein, and is granted, Whole Tone Guitars will refund your purchase price LESS a $150 shipping/restocking fee for guitars and amps, and a $40 shipping/restocking fee for pedals and accessories. Fees may apply to each individual item returned.

By purchasing from us you agree that any item’s eligibility for return is at the sole discretion of Whole Tone Guitars, regardless of any conditions, met or unmet, described herein.

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